Human GravityA BOOK BY MARK K. HILLIKER

Forthcoming / Mark K. Hilliker

Human
Gravity

Why Systems Drift from the Lives They Exist to Serve

Start by finding the person.

An exploration of the gap between what organizations must manage and the lives they exist to serve.

01 / The book

The organization.
The individual.
The gap between.

A strong organization can still lose sight of the individuals it exists to serve.

Compliance, reporting, growth, and financial sustainability all require attention. Over time, these demands can pull an organization away from the people at the heart of its purpose.

Human Gravity is the enduring pull within a person’s life toward the relationships, identity, purpose, belonging, and possibilities that give it meaning. It is already present before a system enters the picture.

It reveals itself over time in what a person keeps returning to, tries to preserve, and continues reaching toward as circumstances change. Support begins by recognizing that life already in motion.

Organizational Gravity is the systemic pull toward what an organization needs to survive: funding, regulation, performance, staffing, and sustainability. These responsibilities are legitimate. Drift occurs when they draw attention away from the lives they exist to serve.

The gap opens when organizational attention and human meaning move in different directions. Human Gravity offers a way of seeing that drift and exploring the stewardship needed to keep human lives visible in decisions.

Drawing on experience across academia, community work, and LTSS leadership, Human Gravity explores how to recognize that gap—and why the place to begin is a person.

Who this book is for

For people who care about
how systems serve human lives.

Written from the world of Long-Term Services and Supports—for providers, health plan leaders, state agency administrators, advocates, policymakers, care coordinators, and community partners.

Its questions also reach into healthcare, education, social services, philanthropy, and community development: wherever organizations exist to serve people.

A way of seeing, grounded in experience. An invitation to recognize what systems can too easily miss.

02 / The person behind the problem

Tom called
almost every week.
For nearly a year.

A story behind Human Gravity

The complaints were always specific: a delayed benefit, a billing error, a form that never came through.

What we found underneath was different. Tom collected sports cards, and he lit up when he talked about them.

The grievance gave him a reason to call.
The call created a connection.

It seems obvious now. It wasn’t obvious then.

Start by finding the person.

03 / Meet the author

Mark K. Hilliker

A perspective shaped by
communities, organizations,
and the people within.

Mark K. Hilliker

Nearly four decades.
Across Academia and LTSS.

Mark spent nearly two decades in academia, using Asset Based Community Development to work with more than 100 organizations and communities.

His almost 20 years in long-term services and supports (LTSS) include roles as COO and CEO of Inclusa, followed by VP Market Development, Medicaid Operations at Humana.

During nine years as CEO of Inclusa, he led a nearly $1 billion managed care organization serving 17,000 LTSS members.

He now brings that perspective to his advisory practice, Mark Hilliker Stewardship.

Explore Mark’s advisory practice ↗

Coming soon

The next chapter
is on its way.

Interested in Human Gravity?

Receive release news and occasional book updates from Mark. Confirm your email to join the list; unsubscribe at any time.

Get release updates

Opens our email signup form.

Questions about the book?

mark@humangravitybook.com